Forum Discussion
jcpainter
Jul 29, 2019Explorer
myredracer wrote:
Finally working, woohoo!! :)
Called Verizon yesterday morning and finally got to talk to an actual tech guy that knew more than the previous people we talked to. He said he had another customer with the exact same issue and it was resolved by replacing their jetpack. This tech said Best Buy had the jetpack for $40 instead of $150 at a Verizon store so off we went into Gresham again to get one. The new jetpack worked okay at Best Buy.
Got back to the CG and it would not work. Another call to Verizon and they got it going. That only lasted minutes. Then another call to Verizon and they rechecked the IME no. and SIM card and did some kind of reset. That worked another 15 minutes or so. We figured we were SOL at that point.
Then around 11 pm, it suddenly started working out of the blue and has been fine since. Keeping our fingers crossed...
Never was a cell tower issue according to Verizon. Never did get any solid clues from them. They did add 15 gigs to our plan for all our pain and suffering.
Hope they sold you one of the newer models. Which one did you get?
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