Verizon Overbilling

AsheGuy wrote:
I don't doubt the OP has a real and frustrating problem with Verizon. However, pin numbers and related security things protect us from being hacked and the OP would be equally upset if his account had been hacked. It certainly is not good that he cannot contact anyone in Verizon to get his account access straightened out.

My experience with Verizon is that they are very responsive whenever I have had an issue (I do have a pin but don't remember being asked for it in normal interaction with Verizon). We have had a Verizon account since back when our original regional cell service was bought out by Verizon. I have gone through several Verizon pre-smart cell phones and smartphones. My wife and I now both have unlocked pure android smartphones and only deal with Verizon for the cell service and data plan. I highly recommend going this route.

Like most cell carriers, I always felt robbed by their lack of carryover for unused data but Verizon now does carry over unused data for one month so that works for me. Also, Verizon allows bumping up and down monthly data limits as needed to better fit one's needs. All this and the fact Verizon is the only carrier that has service in one place we spend a lot of time has kept me happy with their service.

I understand the reason for pin numbers - security. BUT, there should be at least one way to talk to a person direct when you have a problem like this. I've been with Verizon for over ten years - I still have a flip-phone for this account. So, I never got a pin, because no one ever said "go get one" ... now, when I try to access my account to see the billing, I can't, because somewhere along this time frame, Verizon added that PIN ... and I can't get Verizon on the phone with out one so I can go get one.

It's outrageous that a customer has to come onto a forum like this to get a way to contact Verizon for a problem - and I plan to resolve this Monday - using the numbers you all gave here, or will abandon Verizon after all these years and use either T-Mobile, or maybe just buy a "minutes phone" and recharge it once a month for urgent stuff...

In two weeks this month, I used only seventeen minutes on this phone so far out of 700 allowance ... so it's an emergency use and a number to put in paperwork (Medical, utilities, etc) ... SO, I've had it with Verizon - one way or another and will get this billing straightened out before I depart for good. Don't want a billing tag following me all over, and end up on CC report... because then I'd have to file in court, which it would just on general principle - just to twist their panties because they have it coming. Betcha that gets me a phone call for sure.