While reading something on the PC got a screen popped up telling me to call Microsoft Tech. Support as we had been invaded by a virus. The number to call is 1 833 857 2999. I checked it on the laptop which says it's a scam. Now, I can't seem to get out of that page. Clicking on all the "X's" hasn't worked. Help please!

Cntl alt delete OR push the power button and reboot. When you come back up run a virus scan and malware scan before you start the browser or anything else.

I restarted it and so far it seems to be ok. I'll run a scan. Thanks.

Quite often that **** will insert itself as the default page to load when your browser starts up. If it does, you can fix it in your browser settings.

Gary, can you elaborate a little please? Specifically, what would I look for and change in "settings." Thanks.

virus help | Good Sam Community

MDKMDK
Explorer
Sep 07, 2018
Depending on the browser you're using, you need to access the Settings or Options pages. Then you would have to reset the Homepage option to something other than the redirected homepage. Set it to something like "www.google.com" or something like that.
salem
Explorer
Sep 07, 2018
Gary, can you elaborate a little please? Specifically, what would I look for and change in "settings." Thanks.
garyemunson
Explorer II
Sep 07, 2018
Quite often that **** will insert itself as the default page to load when your browser starts up. If it does, you can fix it in your browser settings.
MDKMDK
Explorer
Sep 07, 2018
;)
salem
Explorer
Sep 07, 2018
I restarted it and so far it seems to be ok. I'll run a scan. Thanks.
MDKMDK
Explorer
Sep 07, 2018
Cntl alt delete OR push the power button and reboot. When you come back up run a virus scan and malware scan before you start the browser or anything else.

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