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dicknellen's avatar
dicknellen
Explorer II
Nov 30, 2013

Vizio TV Problem, suggestions please

Vizio TV Problem, suggestions please
While rving this passed week our Vizio 26" LED-LCD 720p 60Hz HDTV E261VA quit working. It’s a $250 TV out of warranty by 5 months. I plan to call Vizio Monday and see if they can help. It must have something that is intermittent, because this morning it came on, but after shutting it off it will not come on again. When you try to turn it on the light on the front of the TV comes on, the TV does not and if you try to shut it off by the remote or the power button it will not turn the light back off until you disconnect power. That is how it acted this passed trip also. Missed some good football games. Dick

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  • BusterMama's avatar
    BusterMama
    Explorer
    Nov 30, 2013
    We had a different problem with our Vizio TV this fall. Give them a call. We found their customer service to be very good. After a couple of emails back and forth where they made a few suggestions that didn't work, they suggested I call them, and they were able to diagnose the problem pretty quickly. It turned out it wasn't the TV after all, but a loose connection in the wall behind the cable plate.
  • powderman426's avatar
    powderman426
    Explorer
    Nov 30, 2013
    One of the most common problems is that the capacitors in the power supply dry out. Not expensive for the caps, but if someone has to open it and solder them for you, it gets expensive quickly. One of the signs of bad caps also is if it clicks when you try to turn it on.
  • wa8yxm's avatar
    wa8yxm
    Explorer III
    Nov 30, 2013
    It does sound like a loose connneciton,, but I can not advise you to crack the case open.

    At 5 months out of warranty give them a call.
  • rockylarson's avatar
    rockylarson
    Explorer
    Nov 30, 2013
    Are they closed for the holiday weekend? Manual says support is available Saturday and Sunday. 8-4 PST.

    Does your power plug separate from the TV? Check to be sure it is inserted tight.

    Last thing I can think of is try regular shore power or generator even if it has worked correctly on an inverter in the past.

    My 26 Vizio is a smart TV and often takes a while to start up. They claim it is checking for WIFI signal and/or updating on line.

    I would expect them to be pretty busy after all the sales.

    Good Luck.

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