Forum Discussion

Rough2000's avatar
Rough2000
Explorer
Mar 16, 2018

What happened to CW customer service

Dear Marcus,
I ordered a Combo LP/Carbon Monoxide detector on March 6. I have not received any notification of shipping. I called Customer Service today to determine the status of this order. I was told it was somewhere in the USPS system and I would have to follow up to with USPS to see what the problem is. Your Representative was the rudest CS representative I have encountered in years. Please have someone contact me to resolve this order. If not, I will have no other choice but to cancel payment through PayPal. Needless to say, I am very disappointed with CW.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Apr 02, 2018
    Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Ella
    Good Sam Care Team
  • OH48Lt's avatar
    OH48Lt
    Explorer
    Mar 16, 2018
    CW and customer service used in the same sentence? C'mon.

    If a package was sent via USPS, the seller/shipper has the tracking number. Get it and check.
  • Rough2000's avatar
    Rough2000
    Explorer
    Mar 16, 2018
    WNYBob wrote:
    Each dept is a profit center, with their own margins and goals.

    One dept doesn't support another. Therefore service and courtesy go out the window.


    Perhaps it's time that Marcus starts looking into Camping World on his show The Profit. I haven't seen anything as bad on The Profit as I experienced with CW Rep Shela this morning. Somebody needs to put her out of her misery. Time for Marcus to wake up and smell the coffee about his organization.
  • WNYBob's avatar
    WNYBob
    Explorer
    Mar 16, 2018
    Each dept is a profit center, with their own margins and goals.

    One dept doesn't support another. Therefore service and courtesy go out the window.
  • mat60's avatar
    mat60
    Explorer
    Mar 16, 2018
    That don't sound good. I was just about to get something on sale from camping world and was thinking how could they screw that up.
  • ScottG's avatar
    ScottG
    Nomad
    Mar 16, 2018
    Rough2000 wrote:
    ScottG wrote:
    What happened to it?
    It's always been like that.

    Don't know...I feel it should be up to CW to track it down. They are USPS's customer. They paid for the shipping.


    I meant their service has always been iffy.
    They should absolutely track down the package for you.
  • Rough2000's avatar
    Rough2000
    Explorer
    Mar 16, 2018
    Good Sam Care Team wrote:
    Rough2000,

    Thank you for contacting Camping World and I am sorry to hear about the issues with your order. Please send a private message with your order number and phone number.

    Thanks,
    Stacy
    Good Sam Care Team


    You should have it
  • Rough2000's avatar
    Rough2000
    Explorer
    Mar 16, 2018
    azrving wrote:
    I got a $25.00 discount on my Amazon Prime. ;)


    Didn't go through Amazon Prime. My bad ??
  • Rough2000's avatar
    Rough2000
    Explorer
    Mar 16, 2018
    ScottG wrote:
    What happened to it?
    It's always been like that.

    Don't know...I feel it should be up to CW to track it down. They are USPS's customer. They paid for the shipping.

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