Why I'M pissed at CW!
Why I'M pissed at CW!
My 2008 GMC factory brake wouldn't talk to hydraulic disc brake in my 2011 Carriage! So go I to CW with out trailer and bought a prodigy brake controller, when I left they said it was working. I even asked that day they installed prodigy if they checked to make sure there working, “oh yeah we always test them, we hook them up to a computer!
Leaving go back home to TX, brakes not working, IM on the road, I assumed brakes would work, which made a ass out of me and... Prodigy was saying when hooked to trailer “C” which means not connected. IM on the road and there not working, so all I can do is go to there location. Arrived and went in to tell them, there statement was "where booked for three weeks with appointments, you'll have make a appointment and come back", a manager said! There wanting me to come back because there to busy. I finally said, well I'll wait till you are not busy, I live full time and it's to dangerous to drive back to TX with out brakes.
Finally after over 3 hours they decided to look at it more. Same manager came out and seen “C” he checked to see if it was connected. Had a tech come out and test it, it's not working, really.. and they didn't install it correctly had to run 2 more wires, I watched. When I got back to Texas I had to replace the brakes and rotors, $1200 plus taxes.
Yeah there customer service can get better.
My 2008 GMC factory brake wouldn't talk to hydraulic disc brake in my 2011 Carriage! So go I to CW with out trailer and bought a prodigy brake controller, when I left they said it was working. I even asked that day they installed prodigy if they checked to make sure there working, “oh yeah we always test them, we hook them up to a computer!
Leaving go back home to TX, brakes not working, IM on the road, I assumed brakes would work, which made a ass out of me and... Prodigy was saying when hooked to trailer “C” which means not connected. IM on the road and there not working, so all I can do is go to there location. Arrived and went in to tell them, there statement was "where booked for three weeks with appointments, you'll have make a appointment and come back", a manager said! There wanting me to come back because there to busy. I finally said, well I'll wait till you are not busy, I live full time and it's to dangerous to drive back to TX with out brakes.
Finally after over 3 hours they decided to look at it more. Same manager came out and seen “C” he checked to see if it was connected. Had a tech come out and test it, it's not working, really.. and they didn't install it correctly had to run 2 more wires, I watched. When I got back to Texas I had to replace the brakes and rotors, $1200 plus taxes.
Yeah there customer service can get better.
