sue.t wrote:
This series of self-help from Dell doesn't help?
http://www.dell.com/support/troubleshooting/us/en/19/kcs/kcsarticles/articleview?docid=598682
There are scattered bits of help in most of the links at the Dell site you note. I did use Dell help sites and a few videos back when the HD crashed.
We expected the Dell Recovery Disc they sent us would lead to a factory Dell OEM install, but it did a clean W8. So the videos we saw were all off.
I think the upgrade to W8.1 we had done many months ago from its original W8 config was something Dell did not properly update their Recovery Media...
There were no instructions as to what needed to be done to simultaneously install a new HD, as well as get some sort of backup media created.
