Forum Discussion
docj
Dec 28, 2017Explorer
olympicman wrote:
Installed the latest Windows 10 1709 update to my formally rock solid laptop.Now when I try to restart the computer it comes back up with a blank screen.
The only way I can get it back usable is to do a hard restart and that does not always work. Even when I just close the lid the screen will not come up without a hard restart.
I have the settings set to when lose lid nothing happens, never sleep.
Any ideas?
The 1709 update was a problem for both my laptops and several others I have used recently. Once you your computer running take a look at Settings/Update/UpdateHistory. I wouldn't be at all surprised if it shows that a "Restart is needed to complete update" but restarting it won't fix the problem. This was the case with several computers I've worked on.
Under updates you can try to see if you are given the option to remove that update; you probably won't be allowed to or even if you are it won't actually do it even though it may act as if it does.
What worked best for me was to go to the Windows update site and to manually download and install 1709. Follow this link: Windows 10 Fall Creator Edition and click on Update Now. This will result in the update being installed and I've had much better luck with the success rate. But be forewarned that this will use another 4-5GB of data.
There are other things that can be done if the problem isn't licked by this approach, but this worked for most of the computers I used it on.
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