Winegard SK-SWM-3
Has anyone installed this model yet? I did and have nothing but problems from the get-go.
Even though the control box shows a lock on 99 101 103 my HR-24 keeps showing no lock on 99 and 103.
I spent a long time on the phone with Winegard but even the tech admitted it was too new for them.
After hours on the phone, it was agreed upon that it was an alignment issue but are not sure why. They had me check all the bolts, etc. Everything looks tight and where it belongs but still problems persist.
I have a small monitor I took up to the roof and watched the signal meter from 103 as I "tweaked" the dish and arm (at Winegards encouragement) until I got it right. Well, I got 99 and 103 at mid-90's after doing that.
Put the dish down this morning and drove all day. Show up at campground, deploy dish, and wouldn't you now it, no lock on 99 or 103.
I had to go back up on the roof, with monitor and play around. Monitor battery died, had to climb down, get power cord, back up. Then HR-24 went to screen saver. Back down, back up. I probably did this over a dozen times within 2 hours because the dish kept moving when I put pressure on it so I had to stow it and then put it back up. A helper would have been nice at this point but my DW, who is in a wheelchair, was patiently waiting for me to fix this mess so she could watch her shows.
At this point I am pretty pi$$ed off that I spent over $1500 for a product that is more work that a tripod.
I sent Winegard an email again so we'll see what happens. The tech asked me who the installer was, I said I was. I didn't really appreciate the tone in the voice when they heard that as if automatically assuming I wasn't good enough to do this install.
We'll see what happens.
Even though the control box shows a lock on 99 101 103 my HR-24 keeps showing no lock on 99 and 103.
I spent a long time on the phone with Winegard but even the tech admitted it was too new for them.
After hours on the phone, it was agreed upon that it was an alignment issue but are not sure why. They had me check all the bolts, etc. Everything looks tight and where it belongs but still problems persist.
I have a small monitor I took up to the roof and watched the signal meter from 103 as I "tweaked" the dish and arm (at Winegards encouragement) until I got it right. Well, I got 99 and 103 at mid-90's after doing that.
Put the dish down this morning and drove all day. Show up at campground, deploy dish, and wouldn't you now it, no lock on 99 or 103.
I had to go back up on the roof, with monitor and play around. Monitor battery died, had to climb down, get power cord, back up. Then HR-24 went to screen saver. Back down, back up. I probably did this over a dozen times within 2 hours because the dish kept moving when I put pressure on it so I had to stow it and then put it back up. A helper would have been nice at this point but my DW, who is in a wheelchair, was patiently waiting for me to fix this mess so she could watch her shows.
At this point I am pretty pi$$ed off that I spent over $1500 for a product that is more work that a tripod.
I sent Winegard an email again so we'll see what happens. The tech asked me who the installer was, I said I was. I didn't really appreciate the tone in the voice when they heard that as if automatically assuming I wasn't good enough to do this install.
We'll see what happens.
