Mechanically Challenged RVer
A few words about those of us who are not mechanics and tend to run the other way from some of the posts which imply that almost anyone can do such and such themselves. We have RVed with different typ...
Forum Discussion
I do some things myself. Others I have a friend do while I watch and learn. Others I take in.
If I take it in, I have learned several things that pretty much guarantee good service and customer satisfaction:
1. I look for a possible diagnosis first. If I have a reasonable idea walking in of what is wrong, I find I am less likely to be told a bunch of hogwash (this may be a woman customer thing).
2. When I find a good honest shop, I stick with them.
3. I'm reasonable in my expectations. I don't expect immediate service - there are other customers ahead of me and there may be one right after with an emergency. If I know I don't need the RV for three weeks, I tell the shop that. Tha allows them to take care of the fulltimer who just broke down on the way through town as quickly as possible. And that results in the shop not seeing me as a problem customer. They are more likely to round down on costs, give me options, and work around my needs, etc.
4. No matter what goes wrong, I don't take it out on the shop staff. They always comment that no matter what goes wrong, I walk in there happy and smiling - that makes a difference. If they cross a problem that's not easily solvable, they put more effort into finding the solution when I'm not harrassing them.
If I take it in, I have learned several things that pretty much guarantee good service and customer satisfaction:
1. I look for a possible diagnosis first. If I have a reasonable idea walking in of what is wrong, I find I am less likely to be told a bunch of hogwash (this may be a woman customer thing).
2. When I find a good honest shop, I stick with them.
3. I'm reasonable in my expectations. I don't expect immediate service - there are other customers ahead of me and there may be one right after with an emergency. If I know I don't need the RV for three weeks, I tell the shop that. Tha allows them to take care of the fulltimer who just broke down on the way through town as quickly as possible. And that results in the shop not seeing me as a problem customer. They are more likely to round down on costs, give me options, and work around my needs, etc.
4. No matter what goes wrong, I don't take it out on the shop staff. They always comment that no matter what goes wrong, I walk in there happy and smiling - that makes a difference. If they cross a problem that's not easily solvable, they put more effort into finding the solution when I'm not harrassing them.
