We have just traveled thru Arizona, Utah, Wyoming, Nebraska, Iowa, and Illinois. Flying J/Pilot are a hit and miss. Some easy to navigate, some not so much.
We found each one to be extremely busy....often waiting for an available pump. Those people that abandon their vehicle and spend half the day inside the store.....getting snacks, sodas, and using the facilities are more than frustrating. Encountered that numerous times. People are inconsiderate, everywhere.
I also notice how dirty, oily, and greasy the ground is....which I always find to be worse at Flying J/Pilot. Don't want that tracked inside the motorhome.
The water in the windshield cleaning buckets is always muddy, and desperately needs to be changed. Often the paper towel dispensers are also empty.
So although we do use Flying J/Pilot at times......I far prefer to stop at other gas stations. Usually makes for a quicker stop. I don't care if it costs a few cents more per gallon.