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Piatekot's avatar
Piatekot
Explorer
Jul 24, 2017

Reservation friend

We are new to rv'ing. At our recent stay we were rerouted to reservationfriend.com to book. When we arrived at campsite we were given a "delux" backing site. We had reserved a "premium pull thru site". I was told The problem was that I had booked online, and they were not supposed to give premium sites online. After looking at my paperwork they determine the problem was I had reserved with reservation friend, and this was reservation friends problem. They refused to give me the price difference between the premium and deluxe site and told me I needed to contact reservation Friends. I called them five days ago and left a message and have not received a response. Does anyone have a good phone number to talk to someone there or has anyone else had issues with this company?

8 Replies

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  • raygreg's avatar
    raygreg
    Explorer
    Jul 24, 2017
    How much money are you talking about? $10? Considerate it tuition, lesson learned. Never use Reservation friend again.
  • Y-Guy's avatar
    Y-Guy
    Moderator
    Jul 24, 2017
    I would defiantly call your credit card company and put the charge into dispute, at least part of it, not necessity all of it. Since you did get a site, just not what you booked. This will bring the players to the table or you'll get your money back. I'd also have them block any further charges from the company since they sound less than honorable.
  • valhalla360's avatar
    valhalla360
    Navigator
    Jul 24, 2017
    Who routed you to them?

    If it was the campground website, it most certainly is the campgrounds problem as you used their system. If their system was wrong, it's their problem.

    If it was some other 3rd party source routing you to them, they still are pretty much on the hook from a PR perspective in that they accept reservations from the company. They might be off the hook from a legal perspective.

    You can always got he credit card route but the problem is once you accepted the site, that may be taken as tacit agreement to change the terms of the contract.
  • darsben1's avatar
    darsben1
    Explorer
    Jul 24, 2017
    Just call your credit card company and dispute the charges as you did not get what you paid for.
    But I think the campground is lying to you. How would the reservation place get the info and prices on sites they are not supposed to sell. Answer; the campground gave it to them.
    BTW you should not be involved (but you are) in this, as this is a dispute between the CG and their agent
    Also did you link to reservation friend from the Camp Ground website?
    What camp ground was it?
  • jerseyjim's avatar
    jerseyjim
    Explorer
    Jul 24, 2017
    Book the campground YOURSELF. There are a few chains with a central booking phone number...but i avoid any "advance" booking with any of these places or companies.
    I call the campground itself...no one knows it better than the place itself.

    Just what I do. FWIW
  • Mortimer_Brewst's avatar
    Mortimer_Brewst
    Explorer II
    Jul 24, 2017
    It's always best to book direct. Hotels do the same type of thing. We had booked a reservation at a Chase Suites Hotel through Hotwire. There was a problem with one of the rooms that made it unusable. Since we didn't book direct with the hotel we were out of luck. They never contacted us and told us when we showed up that it was Hotwire's problem to resolve.
    The bottom line is book direct when possible. Going through a third party puts you at the the top of the list for getting dumped on if there's a problem.
  • rr2254545's avatar
    rr2254545
    Explorer
    Jul 24, 2017
    How could it be the reservation company's problem the campground lets them be there agent - its their problem
  • jplante4's avatar
    jplante4
    Explorer II
    Jul 24, 2017
    Never heard of them. Google has them at 714-288-8688. I called it and the company is named Leisure Interactive dba Friend Communications of Orange CA. BBB gives this company an F with 8 complaints and 6 unresolved issues. The president is Gary Pace. Plenty of complaints in Business Consumer Alliance about failure to provide service and transfer funds.

    The good news is that the complaints are coming from campgrounds not getting paid, so they won't be re-routing to them for reservations for much longer.

    They don't sound too friendly.

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