I bought from RVW. Got a good price. Told the salesman that I had purchased a ProPride hitch and wanted them to install it. The salesman gave me a price to install and I placed my order.
When it was getting close to delivery of the trailer I wanted to coordinate delivery of the ProPride and talked with their shipping coordinator. He says RVW doesn't install either the Hensley or the ProPride. At this point I threatened canceling my order. They finally offered to get a local mechanic to install it for an hourly rate. I relented and reluctantly accepted.
When I picked the trailer up, they had a change of heart and honored the original deal. I'm sure they will write this in their future contracts.
I've had a couple of warranty issues that they have taken care of.
My only complaint is with Bob, the Service Manager. He said, "Just call and he'll get back to me." I've left maybe a dozen phone messages and he still hasn't called back.