1- is it worth your trouble. to reserve online? No phone or email? Secure deposit and payment? instant confirmation? It's not "trouble". It's much more convenient than calling because I can do it any time of day or night. However, having a phone/email for questions is helpful. Not sure why you think these are mutually exclusive. Instant confirmation would be great as often you are left wondering if the reservation went through. MUST be secure payment
2- Are you OK with a site lock fee? If you mean a deposit, yes.
3- Are you OK with an equal or better site we designate should the system shift your site to optimize our occupancy? If you did not designate a specific site, area or need? Yes, as long as it's comparable. If a specific site is requested and the need to move arises you should contact the guest and explain the situation. I realize this is time-consuming but proactive customer service is far better than surprises.
4- Accessibiliy in our camp is of highest concern therefore, we have locked out certain sites for reservation for staff, or because those sites have special needs like a dang good driver . Call or email if the system tells you no availibility. Might not be true.How are you going to determine who is a "dang good driver"? Most of us feel we fall into that category. If there are potential issues then restrict the site to staff or rigs smaller than a certain size. Best option is fix the site so there are no issues.
5- Groups can reserve differently. For adjoining sites and cabins, a reservation locks all those requested for a period until each party confirms with administrative hold. Don't group camp but in fairness to all there should be a deadline for all to make their reservations.
