Forum Discussion
drsteve
Feb 12, 2018Explorer
SoundGuy wrote:Mortimer Brewster wrote:
X2 on a Progressive Industries hard-wired unit to protect your electrical system. I’d take a look the installation instructions on their website and decide if you can install it yourself.drsteve wrote:
If you self install, they will not warranty the unit in case of failure. Has to be done by an RV dealer.Mortimer Brewster wrote:
Here’s the warranty . They will NOT honor the warranty for an improper installation and they strongly recommend that it be installed by a qualified electrician. Nowhere does it say that if you self install the warranty is voided.drsteve wrote:
There was a discussion that touched on this last week. The company apparently changed hands recently, and changes were made to the warranty. I went and read it, and at that time the warranty specifically excluded self installs. Looks like they changed it, which is good. They probably realized they were going to lose a lot of sales...
On edit: That page is still up, and can be viewed here: http://www.progressiveindustries.net/warranty-information
The first item under "exclusions":
"Installation of hard wired units by any party other than a qualified RV dealer."
One has to wonder which of these applies....
Good catch Dr Steve! Obviously the new owners of Progressive Industries have altered the terms of their new limited lifetime warranty as I myself saw that same exclusion myself, voiding warranty on a hard wire EMS if not installed by "a qualified RV dealer". Here's a screen shot of that warranty for the doubters like Mortimer Brewster ...
I certainly don't blame Mort for doubting, since he went to the PI home page and viewed their warranty. The larger question is, why are both of these pages still up? Both links are active. And most important, which one applies if you buy a Progressive Industries product? Which version of the warranty is on the printed material supplied with each unit?
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