Had a 2011 Escape. Transmission fried on a return from Florida. Followed all the rules. had trans fluid lowered by dealer, went thru the gears and warmed up prior to towing. Stayed under 65, started and let run every couple of hours.
FOrd replaced with a newer model transmission. Ford rep who visited the dealer who replaced the trans, told them, Ford Lied.
Ford paid to have a lube pump installed later that year. but I did not have a warm and fuzzy feeling even after that.
Due to a house fire, trans fried again with the entire front end. Now have a CRV.