An Approach to RV Defects
Many problems owners encounter with their new rigs are a result of sloppy work during assembly. Quality and piece work might work well in a monastery. But I doubt it, human nature being what it is. ...
Forum Discussion
Would be nice if getting good quality was that easy - After 20+ years in the Quality Business I'm convinced that just basing things on $ is not the right answer. RVs are difficult since they are more one at a time issue than an assembly line process like cars. Have looked at only one TT assembly line but it was enough to convince me that what's needed is a good corperate commitment to customer satisfaction, better training of the whole workorce (all levels management on down) and more inspection of key operations(not try to inspect quality in but major things need two sets of eyes). It has been demonstrated that just paying employees more is not the answer. I'm on my 5th RV and I really havn't found too much corellation between cost and fewer defects from factory. Big difference in my mind is more dollars get you a better grade of materials but not necessarily improve fit, finish and function.
