Forum Discussion
John___Angela
Nov 15, 2014Explorer
romore wrote:
I work in wholesale distribution, we see this all the time. Don't blame the sticks and bricks retailer, we can't supply parts for what Amazon quotes so how can he/she meet their prices? One of Gary's problems stems from the fact he lives in Canada. Right off the bat we are currently enjoying a 13% differential on the dollar, prices in Canadian dollars keep rising. Then there is freight and brokerage again in a devalued dollar. It bloody hurts.:M
A friend owns a Stihl dealership. He recently quoted a customer 41 dollars on a part, the guy told him to stuff it in less than polite terms. He could get it online for 25. A few weeks later the customer returned and apologized, the part cost him 71 bucks delivered to his door.
I agree. In summer we work in a local RV dealer. We make a point of breaking downtge price for the customer so they can see the shipping and brokerage charges which are quite often more than the price of the part. Some understand and some leave but as you say many return to order the part anyway once they investigate the online price and realize that although the shipping charge may be posted the brokerage charge isn't.
Knowledgable staff is a huge asset to the dealer but as staff does change over time sometimes the person helping you may be new.
Hope you find the part you need. Happy trails.
j and a
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