BigFly10 wrote:
rangerbait wrote:
mbutts wrote:
Sean of PP is absolutely unparalleled in customer service and support, too.
That's one of the reasons I decided to go with the 3P...Sean answered my call on a Sunday evening, and has been super quick to respond to emails.
My personal experience with Sean is that he was quick to respond to my emails and questions.........until I had actually purchased the hitch and then communications went silent.
I had some questions and issues that I was looking for help with shortly after installing and first using my 3P. I sent several emails and left Sean a voicemail - all went unanswered.
I know a lot of folks rave about the customer service from Sean, but my experience was not good.
I've read the same criticism of Hensley, that they're heavily sales-biased, but not nearly as Johnny on the spot when it comes to CS. The bottom line is they both seem to function similarly, and both seem to be high quality products. I'm satisfied with the amount of research I've committed to the hitch buying process, and am ready to move on to more fulfilling pursuits, such as debating whether or not to replace my incandescent bulbs with LEDs :B
