In my humble opinion, one of the worst things a business can do is not get back to a person in a timely manor. Maybe they are super busy. But how hard is it to shoot a one line e-mail, that says hey, got your info will get back to you in a couple of days. (and then do it!!)
As a customer, not getting back to us makes us wonder about the whole company, and will they take care of us in the long run. Be it this case or any other company. ( for all I know Essex, could be the greatest loan company on the planet) But when a company does not respond it sure makes one nervous.
In the long run I suspect that the case here is more like this. You have an employee, who believes they are over worked and under paid, your deal is pretty small and they really just don't care very much. They will get back to you when they feel like it. Jeez stay 2 minutes longer after 5, Mr loan officer, and shoot the e-mail. How hard is that?
I agree with you, I will not do business with a company, that does not respond to me in a few days. Just tells me they don't really care, and it makes me worry, if I do, go with them, and a problem arises in the future, they will ignore me and be of no help.
DW and I have been in business a long time, we have been pretty successful, and I believe one big reason for that has been a prompt response to any e-mail or phone call.
