Disregard the supposed thousands of 5 star reviews! This company gets a F from the BBB.They have habit of shipping broken or damaged goods, I can attest to that, as well as the BBB.Then there is no customer service, only a voice mail message says to contact them through a web page then the line hangs up. You cannot EVER talk to a real person.I am on my 3rd week trying to return a broken on delivery Dometic Toilet.You have been warned.

Never had a problem with them. They were actually quite helpful in choosing an AC unit early last year. I wonder if your toilet was sent factory direct?

The carrier mishandles the product. You’re just sour because fed ex / ups is lazy and doesn’t treat anything with care. Welcome to service after covid. No one cares. this is NOT the company’s fault. I have had great experience with them. people will go out of their way to leave a bad review but when they are happy they just keep about their life mind don’t tell anyone. It’s a shame you are misled by thenangry trolls out there that don’t realize it is out of their hands once a delivery service picks this up. sorry they are not walking it to your door for you. Poor thing.

You sound so dramatic. I've bought from them for years - multiple parts and multiple orders and never had an issue. They are great people. But what do we do? We bash small American businesses and take our money to big box corporate chains instead. Ridiculous. It takes a few days for a real human to process a damage claim with a carrier. Sorry they aren't robots. This is terrible that you would go to this length to bash this company. I highly recommend them, guarantee I've bought more than a toilet from them too.

I couldn’t agree more. Not only were they the cheapest online, but they had EXACTLY what I was looking for (2pack of keyed alike white door locks that came with 4 keys)…but I got them like 3 days early. everyone is crying about stuff like air conditioners and appliances being damaged, it that’s on the shipping company. I would certainly purchase from them again

Beware of RV Parts Country in Kentucky | Good Sam Community

PastorCharlie
Explorer
Dec 22, 2021
larry cad wrote:
covered wagon wrote:
I think it wise to actually go see what your buying, not ordering everything online. Even at the stores I often see the stock people put items on top or in the front that are slightly flawed in hopes of getting those sold to an impulsive buyer.

Seriously? You want this man to drive from California to Kentucky to buy a used toilet? You're mean!

:S

Perhaps there is another field where one could explore. A certified mobile toilet inspector that can be hired to verify the product serviceability before shipment for those living at a distance.
larry_cad
Explorer II
Dec 22, 2021
covered wagon wrote:
I think it wise to actually go see what your buying, not ordering everything online. Even at the stores I often see the stock people put items on top or in the front that are slightly flawed in hopes of getting those sold to an impulsive buyer.

Seriously? You want this man to drive from California to Kentucky to buy a used toilet? You're mean!

:S
NJRVer
Explorer
Dec 21, 2021
This didn't by any chance get affected by the tornadoes?
I mean all the lines down all over a chunk of the state.
JRscooby
Explorer II
Dec 21, 2021
I will not do business with anybody from KY.
covered_wagon
Explorer
Dec 21, 2021
I think it wise to actually go see what your buying, not ordering everything online. Even at the stores I often see the stock people put items on top or in the front that are slightly flawed in hopes of getting those sold to an impulsive buyer.
larry_cad
Explorer II
Dec 21, 2021
jdc1 wrote:
I wonder if the Covid shutdowns had anything to do with it? Giving people time off to think about their future changed a lot of lives....mostly for the better, but, not good for lower paying job openings.

Better Living Through Chemistry? Or better living through Covid?

Yep, works for me!

:S
bucky
Explorer II
Dec 21, 2021
I would contact the shipper and ask them how to proceed. The whole world does not operate like Amazon.
jdc1
Explorer II
Dec 21, 2021
I wonder if the Covid shutdowns had anything to do with it? Giving people time off to think about their future changed a lot of lives....mostly for the better, but, not good for lower paying job openings.
egarant
Explorer III
Dec 20, 2021
jdc1 wrote:
Never had a problem with them. They were actually quite helpful in choosing an AC unit early last year. I wonder if your toilet was sent factory direct?

Well there is no longer a way to contact them other than email through their website. Maybe last year they actually answered phones. Seriously, count yourself lucky.

Just look them up on the Better Business Bureau website……..
jdc1
Explorer II
Dec 20, 2021
Never had a problem with them. They were actually quite helpful in choosing an AC unit early last year. I wonder if your toilet was sent factory direct?

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