Blue Ox Order Fulfilment

The order was drop shipped directly from Blue Ox.

They called me today, Wed, over a week later, to tell me they didn't have the parts. Two carriage bolts, a knob and some material to protect the bike. They are shipping the part air freight but we are leaving tomorrow morning. I am going to have to buy some part and cobble it together.

I plan on sending them a bill for the parts and my time and gas. We will see what happens. They did not offer any consideration for my inconvenience.

Since the package came without the hardware I think they knew they were out of material back when it was sent.

Did you order directly from Blue Ox, or from one of the many companies that sell their products?

Your issues sound like problems with the company shipping the stuff to you. Not necessarily Blue Ox's fault, unless you ordered directly from them? May want to just find another company to work through for their products. Blue Ox makes great stuff IMO, you may just need to find another company to work through for ordering their products.

Whenever I order stuff like this (base plates, etc), I always order it through Hitch Source. Never had a problem with them, they've been great every time I ordered from them. Free shipping on anything over $100, very reasonable prices, very helpful staff whenever I've had to call them...I highly recommend them.

I have ordered from Blue Ox and eTrailer, both sent the Blue Ox stuff without any issues. What did Blue Ox say about it?

One item had the shipping label mixed with the invoiced item so I got someone else's item.

Second item was a bike rack that was out of stock, and then I wasn't notified.

Third item came without the mounting bolts.

Fourth item it the package of bolts with they promised to expedite a week ago.

I know that stuff happens, that's why I am wondering.

I have never had a problem either. They are great.

have never had a problem with them. Details??