We have had our share of incidents over the years & some 200,000 truck miles. One one has been a rip off. A BS shop in Laramie, WY. when we were still relative newbies. All others have been great & gone the extra mile to get us back on the road in quick time.
We have work needing to be done during our next trip. Today reviews on any business are easy to find. It is in their interest to step up their game for the customer. I have a shop picked out, briefed their shop guy on what needs to be done, got the labour rate. His time estimate is about the same as mine. All I need to do is call back & book a time ASAP for them to book me in.
I expect this to be a good, although expensive, experience.