buyer beware

I've had more problems ordering from Amazon than Wal-Mart. But then again, its like 100 to 1 in favor of Amazon LOL

Tried to buy a hitch from Amazon a while back, and there was an order problem...lost in transit. Went through the re-order process and this time there was also a problem...damaged in transit. Amazon gave me no hassles and they removed the item from their website. Both times it was ordered from Amazon direct (not 3rd party). Ended up ordering a different hitch and got it without issue. A few months later I wanted to buy the same original hitch for my other truck and did so without issue.

Funny thing with my local Walmart - their in-store prices are usually lower than online prices.

Whenever I order anything online, I always print out a receipt. Sometimes I just "print screen" if there is not print option for the receipt. I will go to my grave not trusting the "cloud"!

Gen was sold by Walmart, not separate Vendor. When I talked to Customer Rep the first time. She said there were over 200 in-stock. I went back online after the second time they dropped the ball. To try, and get a price match from Lowes. That's when I found out Walmart only now offers gen through outside Vendor at higher price. Walmart's lower price gen was nowhere to found. Walmart called me yesterday after roasting them in their customer satisfaction survey. Customer Service Rep offered me a $50.00 gift cert for my next online order. I very politely in formed her where she could put that gift cert. Then she offered to help me order an off, off brand name gen for the same price as the Champion gen. That off, off brand is normally sold at that price. I very politely told her where she could put that. She told me that the gen offered by Walmart was "out-of stock", but she would lower the price of the Vendor's gen by $108.00. I took that offer. Yes, I know 3 times a sucker. She said the gen will arrive on Fri. The website said it would arrive on Thur. Not a good start to this order. If I don't get this one, I'm going to report them to Attorney Gen. Even if I get this gen. This whole thing has left a very unpleasant taste in my mouth.

sarahm wrote:
Gen was sold by Walmart, not separate Vendor. When I talked to Customer Rep the first time. She said there were over 200 in-stock. I went back online after the second time they dropped the ball. To try, and get a price match from Lowes. That's when I found out Walmart only now offers gen through outside Vendor at higher price. Walmart's lower price gen was nowhere to found. Walmart called me yesterday after roasting them in their customer satisfaction survey. Customer Service Rep offered me a $50.00 gift cert for my next online order. I very politely in formed her where she could put that gift cert. Then she offered to help me order an off, off brand name gen for the same price as the Champion gen. That off, off brand is normally sold at that price. I very politely told her where she could put that. She told me that the gen offered by Walmart was "out-of stock", but she would lower the price of the Vendor's gen by $108.00. I took that offer. Yes, I know 3 times a sucker. She said the gen will arrive on Fri. The website said it would arrive on Thur. Not a good start to this order. If I don't get this one, I'm going to report them to Attorney Gen. Even if I get this gen. This whole thing has left a very unpleasant taste in my mouth.

If it doesn't arrive get a life and move on and pay a higher price elsewhere.

I can relate to how upset you are but I would not let one bad experience ruin possible future good experiences.

I have spent thousands of dollars and hundreds of transactions with Lowes. 99 plus percent are positive. The worst experience ever with them happened to be a project on my own home, really screwed up carpet order. I was pissed and we had a heart to heart, they apologized, adjusted the price, which at that point was all they could do, and we moved on. I still buy there and enjoy their great customer service.

Try to get over it and move on.

sarahm wrote:
Gen was sold by Walmart, not separate Vendor. When I talked to Customer Rep the first time. She said there were over 200 in-stock. I went back online after the second time they dropped the ball. To try, and get a price match from Lowes. That's when I found out Walmart only now offers gen through outside Vendor at higher price. Walmart's lower price gen was nowhere to found. Walmart called me yesterday after roasting them in their customer satisfaction survey. Customer Service Rep offered me a $50.00 gift cert for my next online order. I very politely in formed her where she could put that gift cert. Then she offered to help me order an off, off brand name gen for the same price as the Champion gen. That off, off brand is normally sold at that price. I very politely told her where she could put that. She told me that the gen offered by Walmart was "out-of stock", but she would lower the price of the Vendor's gen by $108.00. I took that offer. Yes, I know 3 times a sucker. She said the gen will arrive on Fri. The website said it would arrive on Thur. Not a good start to this order. If I don't get this one, I'm going to report them to Attorney Gen. Even if I get this gen. This whole thing has left a very unpleasant taste in my mouth.

If it arrives on Thurs. I would refuse it and make them deliver it on Fri. as listed. Glad I don't have to deal with customers like you. :S

I have had just the opposite.
We have bought a half dozen things from Walmart on line and have had excellent luck, and they have beaten every one elses prices
I would use them again in a heart beat

jack L

CKNSLS wrote:

sarahm wrote:
...If I don't get this one, I'm going to report them to Attorney Gen. Even if I get this gen. This whole thing has left a very unpleasant taste in my mouth.

If it doesn't arrive get a life and move on and pay a higher price elsewhere.

Saying to get a life is a bit rude but sarahm does seem to be a little over the top on their level of disdain for Walmart. Like the old bumper stick said, "Shat Happens!"

If Walmart can keep up their "Free Shipping" online policy they'll either have to abandom the policy, later - or will clean Amazon's clock, eventually. I've ordered several small items ($5-$20 range) online from Walmart recently that have all arrived within 2 days and with free shipping. This Walmart practice definitely makes it not worth my time and money to drive into town and shop in their store much anymore.

I've been an Amazon Prime member for quite some time .... and lately it seems like more and more of their items are not offered under "Amazon Prime" free shipping. I wonder if "Amazon Prime" isn't gradually becoming merely a marketing common-on trick (Amazon Prime movies notwithstanding) and actually applying to less and less of the products that show up on their website. I'm really not interested in whether "Amazon" or a "3rd party through Amazon" is selling an item that shows up on Amazon's website. The logistics and internal operating arrangements as to how Amazon gets any particular product to show up on their website is their problem - and not mine to be concerned with. When I signed up for Amazon Prime my intent and assumption was to get free shipping all the time on every item. If Amazon has to gradually increase their Amazon Prime annual membership fee in order to offer it this way ... then so-be-it ... but don't mislead us non-fine-print-reading customers into thinking "Amazon Prime" means free shipping.

(Rant over - that's what happens when I type before drinking my first cup of coffee!)

pnichols wrote:


I've been an Amazon Prime member for quite some time .... and lately it seems like more and more of their items are not offered under "Amazon Prime" free shipping. I wonder if "Amazon Prime" isn't gradually becoming merely a marketing common-on trick (Amazon Prime movies notwithstanding) and actually applying to less and less of the products that show up on their website. I'm really not interested in whether "Amazon" or a "3rd party through Amazon" is selling an item that shows up on Amazon's website. The logistics and internal operating arrangements as to how Amazon gets any particular product to show up on their website is their problem - and not mine to be concerned with. When I signed up for Amazon Prime my intent and assumption was to get free shipping all the time on every item. If Amazon has to gradually increase their Amazon Prime annual membership fee in order to offer it this way ... then so-be-it ... but don't mislead us non-fine-print-reading customers into thinking "Amazon Prime" means free shipping.

(Rant over - that's what happens when I type before drinking my first cup of coffee!)

The issue is the sellers that are merchant fulfilling on Amazon. I.E. the product is not shipped from an Amazon warehouse so they have no way of controlling that and up to the individual seller. But as a consumer that signs up for the premium service Amazon offers I completely understand the issue of not getting that benefit for 100% of items purchased on their website.