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bexparza's avatar
bexparza
Explorer
Jan 04, 2015

Buying New Travel Trailer.

My wife and I just bought new 36' Travel Trailer. Every thing was going long fine. Towards the end of the dealings with the dealer we had requested that three or four things be corrected and that the mattress in the new trailer be swapped for our mattress in our trade in. When I came back a and month later, none of the corrections had been made the mattress in the new trailer wasn't the one in our trade in. By the time I left the dealer I was so upset I wished I had never purchased a new trailer. Whats wrong with RV dealers, don't they care about customer service any more!

6 Replies

  • My advice is that get the trailer the way YOU want it before you make the purchase final. Fill ouot the contract to purchase and make it contingent to whatever specifications you have that are deal killers. Include the words "time is of the essence" and set a dead line for everything to be completed. This gives you an easy way out if they don't follow up on what they agreed to.
    The contract is legal because it's contingent on YOU paying them money and THEM providing a specific RV equipped the way you want it. If they don't want to do business that way, you DON'T want to do business with them.
  • As said above, why do people buy stuff that they don't like. If you want the dealer to do something don't buy until he does it. Every new trailer I have bought has been a good experience but I won't buy it until they make it like I want it. If the buyer makes the deal and then says "here's your money, if and when you make it like I want it I'll pick it up" you can't blame that on the dealer.
  • Halmfamily wrote:
    The next time you purchase an RV make sure the dealer correct/fixes everything to your satisfaction prior to signing the final paperwork. Once you've signed the final papers the dealer is in no rush to repair anything and you lost all bargaining power.


    Not just true with RVs, true with everything you buy.
  • The next time you purchase an RV make sure the dealer correct/fixes everything to your satisfaction prior to signing the final psperwork. Once you've signed the final papers the dealer is in no rush to repair anything and you lost all bargaining power.
  • Short answer, NO. That's why they'll tell you "Sure, you can pull that 14,000 lb. trailer with your F150 and you won't even need sway control."