You are right on point, could not agree with you more. I had a really bad experience when I phoned and made a registration for two months in advance. As soon as I disconnected my CEO/Navigator told me I had reserved the wrong campground. I immediately called back (it had been less than five minutes) and spoke with the same person I had just talked to. He said he was sorry but he had to charge me a $25.00 cancellation fee. I argued in a polite manner but he wouldn't change his mind. I asked to speak with the owner, he replied, "I am the owner" and hung up on me.