Camping World on 544 Myrtle Beach
Have lived in Myrtle Beach for almost a dozen years and have owned an RV the whole time. Usually don't use Camping World for any work to be done, since it's so dammed big and this one is so dammed hard to get into, park at, and schedule work from. Got new toad that needed tow package set up and they had a sale so we bit the bullet and went there. WRONG! Waited and waited, then they said they didn't have time and shipped our Toad off to other (original) Camping World in MB, on U S 501. When we made original arrangements, my husband told the service guy at 544 that we had a Brake Buddy system for our toad and MH and he said, 'no problem'. The personnel at 544 did not inform the service dept at 501 that we had a brake buddy and the wrong hook up was installed. Car was returned to 544 where we picked it up. No mention was made to bring the RV to make sure everything worked. When we asked if everything was set to go, we got an enthusiastic YES!
Hurricane Matthew is now on its way. DH and I decided to leave for safer area and set up the RV, pulled out the toad, hooked it up and - turn signals and lights do not work on the toad. I had to drive the car while DH drove the MH. An inconvenience only, but we had paid over $1,500 for the job to be done and it was wrong!
When we returned from our odyssey, DH called CW on 544 to tell them the problem. They said: "We didn't do the work and don't know what happened". NO, "Sorry", no, "We'll check into why it happened", No "bring it in and we'll check it out" just felt like it was an "oh well, not our fault". DH then went to Camping World on 501 to tell them what was wrong. They could not have been more apologetic. They showed him the paperwork forwarded by CW on 544. Absolutely no mention of a brake buddy hookup being required. DH said we would never return to CW on 544. Person working with us at 501 said simply "I've heard that from a lot of people". I'll bet he has!!! JUst FYI - Camping World on Rt 544 in Myrtle Beach will be more than happy to sell you an RV - just don't expect them to do too well when it comes to service! Didn't mention that when we went to pick up the toad at 544 the original time, someone working there moving an RV actually bumped it into my car! No damage, fortunately, but just another irritation! The parking lot there really is a "cluster" of RV's for sale, tow vehicles, RV's waiting for service, cars, etc with absolutely no room to maneuver!
Hurricane Matthew is now on its way. DH and I decided to leave for safer area and set up the RV, pulled out the toad, hooked it up and - turn signals and lights do not work on the toad. I had to drive the car while DH drove the MH. An inconvenience only, but we had paid over $1,500 for the job to be done and it was wrong!
When we returned from our odyssey, DH called CW on 544 to tell them the problem. They said: "We didn't do the work and don't know what happened". NO, "Sorry", no, "We'll check into why it happened", No "bring it in and we'll check it out" just felt like it was an "oh well, not our fault". DH then went to Camping World on 501 to tell them what was wrong. They could not have been more apologetic. They showed him the paperwork forwarded by CW on 544. Absolutely no mention of a brake buddy hookup being required. DH said we would never return to CW on 544. Person working with us at 501 said simply "I've heard that from a lot of people". I'll bet he has!!! JUst FYI - Camping World on Rt 544 in Myrtle Beach will be more than happy to sell you an RV - just don't expect them to do too well when it comes to service! Didn't mention that when we went to pick up the toad at 544 the original time, someone working there moving an RV actually bumped it into my car! No damage, fortunately, but just another irritation! The parking lot there really is a "cluster" of RV's for sale, tow vehicles, RV's waiting for service, cars, etc with absolutely no room to maneuver!
