Camping World Visits 4 stores in 3 states
During the trip I just finished with my 30ft TT from Minot ND to AZ and back I had the opportunity to stop at 4 different Camping World stores in 3 different states. I thought my experience might be h...
Forum Discussion
Customer service is an art. It needs to be worked on and it needs management support.
I was a service manager (industrial equipment) in one of my previous jobs. When I took over the position, they had several very bad situations that I inherited. Once I got all of the facts (both sides), I had a talk with upper management. The first thing I asked was do you want things made right and how much am I authorized to spend fixing things?
In all of the cases, the customers ended up happy and I actually spent less than they had expected. I'll bet that their future business we got more than covered the cost.
All of my service people were told to fix things right and if they had a question to ask me.
It all starts at the top and needs management buy in.
My personal pet peeve is the silent service folks (any business). How much effort does it take to make a phone call? A simple regular update goes a long ways.
I was a service manager (industrial equipment) in one of my previous jobs. When I took over the position, they had several very bad situations that I inherited. Once I got all of the facts (both sides), I had a talk with upper management. The first thing I asked was do you want things made right and how much am I authorized to spend fixing things?
In all of the cases, the customers ended up happy and I actually spent less than they had expected. I'll bet that their future business we got more than covered the cost.
All of my service people were told to fix things right and if they had a question to ask me.
It all starts at the top and needs management buy in.
My personal pet peeve is the silent service folks (any business). How much effort does it take to make a phone call? A simple regular update goes a long ways.
