Camping World Visits 4 stores in 3 states
During the trip I just finished with my 30ft TT from Minot ND to AZ and back I had the opportunity to stop at 4 different Camping World stores in 3 different states. I thought my experience might be helpful to some others (what stores to avoid or to use) or just amusing.
In terms of service the store near Flagstaff was the winner with attentive and helpful folks who actually knew something. (I bought a new generator and new propane hoses at this store)
The Big Loser was the store in Golden Colorado where I bought a "Jack E Up" where the very snippish and unhelpful worker argued with me about the name of the product, clearly didnt want to help (she was busy stocking shelves)and then couldnt find the product. Standing in the area where the product should have been she continued to argue with me and tell me I had the name wrong until I reached up over her head and plucked the item from the shelf, showing her the name.
The store in Colorado Springs was a case study in how NOT to treat customers. Gobs of staff hanging around all hunched over computer terminals or paperwork and no one to help you find something or answer a question. When you did get someones attention you got a blank look and the attitude "...dont bother me I'm doing important Paperwork" (purchased a generator cover and a bit for my portable drill to raise my stabilizers)
The Tuscon store on S. Palo Verde road has NO Parking for RV's of any size! What genius at GSE approved this site? There may have been parking in the rear but the gates are closed on weekends. When asked about it the young man helping me said "I just work inside and hear every day how our parking lot Sucks"
The BEST CW I have encountered was in Chicago area where the staff was excellent, helpful and friendly. (but not on this trip)
CW I feel is very like the rest of the Good Sam Enterprises conglomerate. Service is uneven, haphazard, ranges from very good to terrible and the only constant is that you will be endlessly harassed at checkout to renew, subscribe, sign-up etc before you are checked out. The very first word out of an employees mouth when confronted by a customer with an issue should be "I am Sorry" then "Let me try to help you with that" Not snippish remarks, argument, bad attitude and "Oh poor me I hear that everyday" complaints.
Sam Walton in his autobiography said and here I paraphrase....: "never let the process interfere with helping the customer" GSE needs to take this attitude to heart and put it into action.
In terms of service the store near Flagstaff was the winner with attentive and helpful folks who actually knew something. (I bought a new generator and new propane hoses at this store)
The Big Loser was the store in Golden Colorado where I bought a "Jack E Up" where the very snippish and unhelpful worker argued with me about the name of the product, clearly didnt want to help (she was busy stocking shelves)and then couldnt find the product. Standing in the area where the product should have been she continued to argue with me and tell me I had the name wrong until I reached up over her head and plucked the item from the shelf, showing her the name.
The store in Colorado Springs was a case study in how NOT to treat customers. Gobs of staff hanging around all hunched over computer terminals or paperwork and no one to help you find something or answer a question. When you did get someones attention you got a blank look and the attitude "...dont bother me I'm doing important Paperwork" (purchased a generator cover and a bit for my portable drill to raise my stabilizers)
The Tuscon store on S. Palo Verde road has NO Parking for RV's of any size! What genius at GSE approved this site? There may have been parking in the rear but the gates are closed on weekends. When asked about it the young man helping me said "I just work inside and hear every day how our parking lot Sucks"
The BEST CW I have encountered was in Chicago area where the staff was excellent, helpful and friendly. (but not on this trip)
CW I feel is very like the rest of the Good Sam Enterprises conglomerate. Service is uneven, haphazard, ranges from very good to terrible and the only constant is that you will be endlessly harassed at checkout to renew, subscribe, sign-up etc before you are checked out. The very first word out of an employees mouth when confronted by a customer with an issue should be "I am Sorry" then "Let me try to help you with that" Not snippish remarks, argument, bad attitude and "Oh poor me I hear that everyday" complaints.
Sam Walton in his autobiography said and here I paraphrase....: "never let the process interfere with helping the customer" GSE needs to take this attitude to heart and put it into action.
