Cast your vote for the WORST customer service

et2 wrote:
Capital One Credit card. They do not stand behind you on disputed fraudulent charges. I get tired of listening to someone in Pakistan trying to sound American when calling customer service.

They are not in the business of siding with you. They are not your advocate. In a dispute, they listen to both sides and make their determination. If you feel there was actual fraud, escalate it to your state's attorney General or consumer protection agency. If it was a dispute between you and a merchant you actually give your card or card information to for a product or service, the credit card company may have determined that the merchant was correct and you are SOL.