Cast your vote for the WORST customer service
This one is going to be hard to top! I have a serious problem with my HWH air leveling system and called them about 10 AMyesterday. I was told to leave my name and number and a tech would call me back...
Forum Discussion
Handbasket wrote:
Dometic, hands down. Decided to replace the door gasket on my 7.5 year old 2354, a reefer shared with many class B's from that era.
Not listed in the parts manual. Looked on line, didn't find it. Called Dometic. A very helpful young lady kept me on hold while she researched it. Came back with this sad tale: A) it was only available as part of the complete door assembly, and B) the door assembly was no longer available. She did have a number for the company that originally made the gasket, but when I called it, no answer.
Emailed customer service. They suggested that I buy a different gasket (too long, but right thickness) and modify it. Only $142 + tax + $25 shipping..... Sorry, Bub... I won't _need_ a reefer when Hades freezes over!
Jim, in total disgust...
Whats the problem? They did help you, even if you didnt like their answer. At least you got a answer.
