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MSHappyCampers's avatar
Oct 16, 2012

Cast your vote for the WORST customer service

This one is going to be hard to top! I have a serious problem with my HWH air leveling system and called them about 10 AMyesterday. I was told to leave my name and number and a tech would call me back. I stayed at the CG all day because I wanted to be at the MH when they called back, with no call. I called them back late yesterday afternoon and got the same lady who told me I was on the call-back list and she did not know when it would be. I waited at the CG again all day today, but no call. I called back again and got the same lady and told her what I thought of their service. This time she told me that they had a 10-DAY WAITING PERIOD! I asked to speak to the General Manager and again had to leave my name and number!
If and when I ever buy a new MH you can be sure it WILL NOT have an HWH leveling system!

99 Replies

  • ArcticDodge wrote:
    Gunship Guy wrote:
    Pretty much any government agency.


    x2!! - My first thought before I read your reply to the post.


    X3, LOL!
  • General RV in Draper Utah. Worst experience of my life trying to purchase a Thor ACE. We had to just walk away and go elsewhere.
  • From their website:

    "OUR VALUES
    When you do business with HWH®, you're doing business with a company that has upheld a reputation of integrity and product-quality for 45 years. Repeat customers are the backbone of our business, so maintaining our reputation is critical - and everyone at HWH® takes this ideal seriously."

    Hmmm, apparently not.
  • Gunship Guy wrote:
    Pretty much any government agency.


    x2!! - My first thought before I read your reply to the post.
  • How about Sharp Electronics Canada! I called them about a Part required for my Microwave/Convection Oven . The Customr service Lady said that she would call Me back in a Few Minutes. That was Six Months ago!

    I bought the Part on line from another company!

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