Caution
The Ford Dealer sent our Ford Edge St to Sun Valley Bumpers to install the towing gear. Bad experience all around, I won;t go into except....they did not even try to adjust air brake cylinder. Result...
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Not sure why you went to Ford but I'd expect them to deny all responsibility and suggest you contact the bumper guys.
In 2004 I (and others) was having a problem with a box brake. I installed a brake light on the towed dash that was visible in the rear view mirror. The problem was resolved but it took time. Current rig has a cab brake light that is activated by the toed brakes, but no issues since the fix and no longer have a box brake.
Keep us informed but I doubt Ford will fix it and certainly they won't replace it.
In 2004 I (and others) was having a problem with a box brake. I installed a brake light on the towed dash that was visible in the rear view mirror. The problem was resolved but it took time. Current rig has a cab brake light that is activated by the toed brakes, but no issues since the fix and no longer have a box brake.
Keep us informed but I doubt Ford will fix it and certainly they won't replace it.
