The Ford Dealer sent our Ford Edge St to Sun Valley Bumpers to install the towing gear. Bad experience all around, I won;t go into except....they did not even try to adjust air brake cylinder. Result...
Sorry to hear of the issues, but this is a classic case of needin to have some knowledge of what you’re operating and responsibility to check proper operation and the ability to understand and maintain, or be at the mercy of others.
Tough spot though, hope you get the best possible resolution.
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