The summer Coffeyville situation was an unusual occurrence. We could not find enough local agency workers to help us out during a fairly large bump up in business. During peak, as NorCal Dan has pointed out, the amount of overtime available is dependent upon fluctuations in our business. Generally speaking, we go to mandatory 50 hour weeks (never more for campers unless you volunteer for more hours) at the Black Friday point. That said, it does depend upon the number of orders at each of the centers how much overtime will be offered. It is usually available during the holiday peak.
We do from time to time hire agency workers that do a good job - this is also true of campers as we have hired a few who wanted to settle down for a year or two at one of our facilities. Michael Cross, our CamperForce Administrator in Coffeyville is an example of this.
Please let me know if you have any other questions! Still need a few more folks for Coffeyville, so if you are a current employee, PLEASE refer people - we pay a $50 referral fee for each person (rules apply) and a referral is the best way for us to find more folks.
