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chrisdd23k's avatar
chrisdd23k
Explorer
Mar 15, 2018

Dealer can't fix slide out and warranty running out! HELP

We purchased a new 2018 Coachman Freedom Express 292BHDS Travel Trailer with a large slide out. We had issues with it and twice had it repaired under warranty. The second time they replaced a bend part and when I took it home I noticed the slide out didn't sit flush against the trailer. At the top it was flush, on the lower right side it was out 1/2 inch and on the lower left side it was out of alignment a full 1 inch. I took it back to the dealer he said they would take a look at it. When we first spoke the dealership said anything out of alignment more than 1/2 inch should be adjusted. Since it is out of alignment 1 inch I thought they should fix it. Now it sounds like they feel 1 in out of alignment is acceptable. Since my warranty ends in August 2018 I want to make sure its right. The dealer reassured me that if it is still a problem after the warranty expires they will still fix it because it is an ongoing problem. What should I do? Should I hold my ground and fight to have them fix it? Is 1 inch out of alignment not a big deal? Do I trust they will fix it after warranty period? Any advice?

UPDATE: Dealer said my camper was ready, but when I went to pick it up is was still out of alignment an 1". How do I get Coachman involved to get this fixed right before warranty runs out? They have had it since September 4, 2017.
  • I think it’s a long way from the lemon law applying. Sounds like they didn’t even try a hoping you’ll just accept it. Usually once a case is opened it doesn’t matter if the warranty runs out. Just stay on top of them, the sqeeky wheel gets the oil.
  • sound like the lemon law needs to be looked at. if it can't be fixed it is up to the dealer to make it right one way or the other. fix it right or give you a new trailer
  • "Fix it right within a week, give me a new replacement, or take it back and give me a refund. Let me know tomorrow which you choose."
  • Personally, I wouldn't accept 1" out of alignment as normal. It wasn't misaligned by 1" when you bought it, right? You need to insist that they correct it. If they still won't fix it, have a 3rd party expert look at it (another dealer) and call the manufacturer to complain. Get your concerns documented so you can support your claims if you have to fight with them later.
  • Um, contact Coachman directly? There must be a phone number in your owner's package.
    Ask them about it, and tell them what the dealer is telling you.

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