I took a look their web site, and basically, they are just another dealer, like any other dealer in the country. They offer savings on your purchase because they are located in Middlebury, Indiana, 2 and 1/2 miles from the Jayco factory. It looks like they do have a "parts and service" department, and being so close to the factory, most likely, have an arrangement that any manufacture defects will be fixed at the factory (my guess there).
I did find this on their web site also under the parts and service page:
Because you purchased from an authorized Jayco dealer, your vehicle will be registered with Jayco. By registering with the Jayco, you can obtain factory authorized service at any authorized dealer / service center across the country. To find the location of the closest factory authorized service center simply call us or you can find an authorized Jayco service center on Jayco's Website.
If you purchase from them, you'll have to transport your RV yourself, from Indiana to wherever. Considering you live in Oregon, I hope you bring a sleeping bag.
I've been to Middlebury many, many times. It's an RV Mecca to say the least!
Here's some more from their web site. Good stuff. Sounds OK to me.
Why would you buy your Jayco from Indiana RV Connection if you’re not from Middlebury, Indiana? We’ll tell you why!
70% Of The World’s RV’s Are Made In Elkhart County Indiana (That’s Where We Are!)
The Jayco Factory Is Located In Middlebury, Indiana. (That’s Where We Are!)
We Are An Exclusive Jayco Dealer.
Jayco Gives Exclusive Jayco Dealers The Absolute Best Price.
We Carry The Complete Line Of Jayco Products.
We Are The Closest Dealer To The Jayco Factory. (Just 3 Miles Away)
Take A Tour Of The Jayco Factory And Then Come To Our Dealership To Purchase Your RV.
The Owners Of Indiana RV Connection Have A Long Standing 20 Year Relationship With Jayco And That’s Not Going To Change.
Indiana RV Connection Is A Full Service Dealership!
Our Dealership Is A Multimillion Dollar Facility.
Drive Through Service Bays
Indoor Showroom
Parts & Service
Fully Staffed
No Pricing Games
No Hidden Fees
Everything Is In Writing. We Don’t Just Say It, We Back It Up In Writing.
We Will Give You A Price Quote Over The Phone! If You’ve Called Other Dealerships You Know That’s Unheard Of.
Finally, There’s A Lot To Do Around Here. After You Buy Your RV, Enjoy Your RV! It’s Only A Short Drive To Indianapolis, Chicago And Lake Michigan. Sounds Like A Few Potential Great First Trips In Your New Jayco RV. Or Stay Awhile And Experience Some Authentic Amish Home Cooking. Come For The RV, Stay For Pie.
Customers from New York to California, Texas to Canada, and all over the country have come to Indiana RV Connection to buy their RV’s. We've made it a worthwhile trip for them and hope to make it worth your while too.