Dexter axle Brakes

DiskDoctr wrote:

GlennLever wrote:


I just spent 1700 dollars at camping world to replace loaded backing plates and new drums

HELP

I would suggest you immediately post your problem here: http://www.rv.net/forum/index.cfm/fuseaction/listings/forum/97.cfm

Stop playing around yourself or you'll get blamed. For $1700, the service manager should be at your house serving you drinks while you wait :)

I was under the impression you were stuck with shoddy work by a shop. CW is often held accountable by this board's masters when alerted- sort of a 'big brother' kind of thing.

You'd be wise to avail yourself of their talents.

Not sure what that link is http://www.rv.net/forum/index.cfm/fuseaction/listings/forum/97.cfm"masters when alerted- sort of a 'big brother' kind of thing" I did put a post there linking back to here Link to suggested link

Called the service writer this morning and left phone message, called again an hour later and got the "service dispatcher"

Was told the trailer had been completed yesterday and was sorry I had not been called.

Asked who was the General Manager of that dealership was told it was Dillon Miller. Told him (service dispatcher)that he should talk with him and give him his side of the story as I wanted to talk with him and that I was leaving the house now and would be there in 45 minutes to pick the trailer up.

Called the service writer back up and got Tyler and told him the same thing.

Arrived and it seemed like no one had talked with Dillon and it turned out he was the sales manager.

He said there was nothing he could do, did ask me to sit with him and tell him the story, which I did.

Asked him to track down the service dispatcher, which he did, reviewed with the service dispatcher what had been going on. He basically supported my story, but was defending the shop saying he was not a mechanic and had to rely on his mechanics for advise.

Requested that he have one of his mechanics to examine the drums and explain what was wrong with them.

He said the mechanic that worked on the trailer was not there, and I request he get any mechanic to look at the drums.

He did that, the mechanic (mechanic assigned to chassis work) looked at the drums and read the max diameter off the outer edge (12.060) Pulled out a tape measure and said they were about 12. He fell right into my hands (I used to own a brake shop and had a drum gauge with me)

See below



He remeasured with the drum gauge 11.560. He then stated the drums were in good condition with no need for replacement.

So the Service dispatcher, and the Sales Manager now both are in agreement that neither the drums or the backing plates needed to be replaced.

However the only person that can make an adjustment is "Tim" the service manager who is not in. Both Pedro (service dispatcher) and Dillon have told me they will talk with Tim the service manager on Monday

Oh yes......

The original from the factory scotch lock wire connectors were removed from the wiring on the axle and butt connectors installed and the brakes now work.

I will remove the butt connectors, solder and heat shrink those connections.

Brakes now draw 3.5 amps

Quite a fight to get CW to start to do the right thing.

The fight to get them to do the right thing now is still not over, in my opinion I should be refunded the cost of the drums, the backing plates, and the bearings and a bunch of labor, basically I should pay for the labor and parts to redo the electrical connection on the brakes as that was what the problem was for the first place.

One more thing Pedro (the service dispatcher) is really the only person so far that has tried to own this problem, he was not the original "dispatcher" on this job, he is second shift).

He has not walked away and said he was just doing his job, but it was someone else's responsibility.