DiskDoctr wrote:
Not sure what that link is http://www.rv.net/forum/index.cfm/fuseaction/listings/forum/97.cfm"masters when alerted- sort of a 'big brother' kind of thing"
This is a link to the CW Service forum area, which is monitored by GS associates who regularly intervene on behalf of customers to resolve CW service issues.
I would also request an itemized invoice and find out where the extra $500 is being charged and question the about it.
Remember, we pay a premium for the knowledge of the service techs. We do NOT pay them to learn. Sure, they do learn from experience, just like the rest of us, but the overages for that are between them and their employer. It doesn't automatically get passed on to the customer- at least it shouldn't.
I did post a link to this thread there, and was requested to send contact information through a PM which I have done. That was Saturday and have not heard back yet, maybe on Monday
here is that link
Link to suggested thread