Dexter axle Brakes
I have a trailer with dexter axles with 12X2 brakes. (I believe they are 6,200 pound axles???, they are on 10,000 pound registered trailer with upgraded axles) I just spent 1700 dollars at camping ...
Forum Discussion
mrekim wrote:
Here's one suggestion:
Call them up and get the name of the tech that did the work, the service manager and the owner or store manager. Tell them you need these names in order to file a fraud claim with the attorney general (or whatever law enforcement entity you choose).
It seems to be that by doing work that is unnecessary, then admitting that it was unnecessary, and refusing to refund all costs for the unnecessary part of the work (including labor), they have admitted to fraud.
I could be mistaken, but if the request for names doesn't shake them up, you could then give the info you have to law enforcement and see if that will shake their tree....
If you paid by credit card, you could also see if you can get some assistance from the credit card company....
Tech that did the work.....Jeff
Service Manager............Tim
Service Dispatcher.........Pedro
General Manager............I do not have it yet
Tim just offered to refund the money for the drums and backing plates....IF....I.....remove the parts they installed and return them to him. That is worth 700 dollars of the 1700 repair bill.
In the middle of that conversation their phone went dead and was unable to respond. Just now got through again and left a message for Tim to call back.
I think they should refund the entire bill, and then create a new bill for the work that fixed the problem. If they want their parts back they should removed them and put my parts back at no cost.
Problem is I do not trust their level of expertise now. All I need is for a wheel to come off going down the highway.
NYS Department of Motor Vehicle Division of Vehicle Safety Complaint Report
Complaint Form
