The DW and i have also seen the good an bad, we were buying a car a few years back, the salesman could not tell me where the car was built even thought it was on the window sticker ....His buddy came out and stated that the other guy was a new salesman and he really wanted to sell us a car, could we come into the building, do a credit check an go from their, we looked at each other, then looked at him an walk away .... I reported him to the sales manager but never heard back so I expect they pushed their sales staff to be high pressure ...
Now this pat January we went looking at new 5th wheels at a RV show, one of our friends had been at the same RV show the day before and said that the sales people were like shacks looking for the kill....
We looked at a number of 5th wheels and he was right, a number of them wanted to sell us a new 5th wheel an really pushed for a sale, we walked away... We then looked at Montana's an KZ 5th wheel's, the salesman ask if there was any questions he could answer, I said could you explain how the different water valves and other things in the compartment were....
He took his time, explained everything in great detail never asking how we liked the trailer or if were wanting to buy such, just again is there anything more he could explain ... I said no and he walked away asking another person if he could help them with something ....
I had another question and another young salesman came by and I ask him about the drains under the trailer, he said lets look and crawled under the trailer with me an pointed out what the different lines were .... again there was no pressure to buy, he as the other young salesman said if I can help you with any other questions let me know ....
When the wife said she really like the trailer we bought I walked up to the one young salesman and said I'd like to talk about this trailer, his first words were what type of truck do you have, you know it's a pretty heavy 5th wheel and you should have at least a heavy duty 3/4 ton truck or better yet a 1 ton nothing less .... He didn't know it yet but that one question along with no pressure to sell a trailer had just sold one ....
My point here is that these were two young mean in their early 30's that new almost every part of the trailers they were selling, they had taken the time to do their homework, by doing such they had sold a 60K 5th wheel ....