dumb problem with blue ox tow bar hookup

MAKE sure the "fingers that match the tow bar and pin should be such that when you put the PIN in, it is going horizontally and then put the SNAP PIN in the hole of the big pin holding the fingers so they mate to the thing that comes out from the car base plate. I do not understand how your snap pin is getting wedged into the fingers. I have a Blue Ox tow bar etc and am about to have a base plate put on a used jeep I bought, I now am using a Smart
Car and it was easy and hope the JEEP is as easy!!