For an Equal-I-zer hitch to have proper weight distribution and sway control there needs to be sufficient pressure between the arms and L brackets they rest on. My arms are several inches below my L brackets when my hitch is lowered onto the ball. With my setup, the 900 lbs of tongue weight barely squats my 2500 so I would say you should follow the instructions and videos on Progress Mfg's web site to ensure it is properly adjusted. If you need to add or reduce the number of washers you may need to purchase a new spacer rivet also available on Progress Mfg's web site. As for the cracked socket, some Equal-I-Zer hitches are improperly installed with a ball shank that is too long and on sharp turns will cause the socket to hit the end of the shank. I would try welding as well is other option appear to be purchasing a complete new head.