Yes, that is the issue. The bars do not swing on the brackets. You can't Pull or push in either direction without a lot of effort, short of using a sledge hammer, LOL, which I am not going to do. I can raise the jack to lift the bars off the L brackets, no issue there. There is another dealer whom I have done business with before only an hour away from me and I will take my trailer over there and have them check the system since installing dealer isn’t giving me any satisfaction. Had I known thry carried same hitch, would have had them install it.