Experience With AAA RV Premium Coverage
I just want to relate an experience I had last month with AAA regarding my "RV Premium" coverage.
While on a trip and about 900 miles from home, my 5th-wheel hitch broke and I was stranded on the side of the road. I called AAA and said I needed my 5th-wheel towed to an RV park so I could then see about fixing my hitch. I was told that my issue was not covered because (1) my tow vehicle was not disabled and (2) my trailer could only be towed to my home or to a repair facility.
Rather than argue with the guy on the phone, I had him arrange a tow truck at my expense. The tow truck arrived about 45 minutes later and towed my 5th-wheel 15 miles to a KOA for $146.00.
After I fixed the hitch and was back on the road, I submitted a Request for Reimbursement form to AAA. I made the case that although my truck was technically not disabled in terms of driving it, it was in fact disabled for the intended purpose since the hitch was "disabled".
I also said that regarding #2 above, it made no sense to tow my 5th-wheel 900 miles to my home nor to tow it to a repair facility since it did not need repair.
I am happy to say that two days later I got a call from a AAA supervisor. He apologized for my trouble and said that the claim should NOT have been denied, and he sent me a check for $146.00.
I'm sure there are other AAA stories that didn't turn out so good, but at least in this case, they did the right thing.
While on a trip and about 900 miles from home, my 5th-wheel hitch broke and I was stranded on the side of the road. I called AAA and said I needed my 5th-wheel towed to an RV park so I could then see about fixing my hitch. I was told that my issue was not covered because (1) my tow vehicle was not disabled and (2) my trailer could only be towed to my home or to a repair facility.
Rather than argue with the guy on the phone, I had him arrange a tow truck at my expense. The tow truck arrived about 45 minutes later and towed my 5th-wheel 15 miles to a KOA for $146.00.
After I fixed the hitch and was back on the road, I submitted a Request for Reimbursement form to AAA. I made the case that although my truck was technically not disabled in terms of driving it, it was in fact disabled for the intended purpose since the hitch was "disabled".
I also said that regarding #2 above, it made no sense to tow my 5th-wheel 900 miles to my home nor to tow it to a repair facility since it did not need repair.
I am happy to say that two days later I got a call from a AAA supervisor. He apologized for my trouble and said that the claim should NOT have been denied, and he sent me a check for $146.00.
I'm sure there are other AAA stories that didn't turn out so good, but at least in this case, they did the right thing.
