Exterior damage from slide-out screws
We have a 2017 Coleman Lantern bunkhouse that we've owned for just over a year and have only used it 3 times. The last time we took it out, we noticed two holes on the exterior of our camper, caused b...
Forum Discussion
Ralph Cramden wrote:
Welcome to the RV Industry in 2018.
We had a 2011 Aerolite, a Dutchmen Mfg brand as is your Coleman, followed by a 2013 Keystone. I personally experienced customer service going to hell in a handbasket, when in Thor's ultimate wisdom they rolled the Dutchmen service into Keystone.
FWIW Forest River is just the same, if not worse.
I'd come up with a plan and either fix myself or find someone else. Fighting with Keystone will be nothing more than an exercise in frustration and a waste of time, probably a lot of time which is the intent. Drag it out in the hope you just go away.
Glad I don't have that issue. Living 60 miles from the factory, if I were to have an issue (I have not), I would just 'drop by' in person and explain and show to a real person in management, my issue and get it resolved.
Guess I'm in the minority with an FR product with no issues whatsoever. (knocking on wood...lol)
