Feeling I made a pricey mistake

Being in the Service Business for so many years I taught our people that "we fix people", not necessarily their radios. TLC. Think like a customer. Make sure the customer is always warm and fuzzy. I used to get the response from some cronies such as "why are we putting this customer before the one that came in yesterday". Knowing that the one that came in yesterday said "I will be back in a week" for example would allow me to juggle priorities and indeed help and satisfy a "special needs customer". I threatened to fire one of my employees for trying to text me or e-mail me because you cannot read the emotion or intent with typing. That employee wanted to hide behind the keyboard.

So, I agree with Chris Bryant. We really do not and cannot read into the e-mail.