Forum Discussion
down_home
Nov 16, 2013Explorer II
DE88ROX wrote:Winged One wrote:DE88ROX wrote:Winged One wrote:DE88ROX wrote:
I use the Pilot/Flying J just outside Lansing Mi on my way back from the races at MIS. They've charged now for a few years.
I just signed up for their rewards card and I can dump for 2 bucks.
As usual we seem to have the wrong rewards card. I think we pay 5 bucks.
Flying J "dump" is a good name for this particular place. Last time we were there, 1 dump didn't work (no notice) and 2 of the 3 water spigots didn't work. Place is a dump.
Are you talking about the one at the 96-69 interchange? Last time I was there, everything was very clean it seemed everything was working. Thenn went in to the Denny's and had a great country fried steak breakfast.
I like it. Its about half way home for me from the track. Gives the black tank some good sloshing on the road before I dump it. hahaha
That's the one. The conditions I described were there about 2 months ago. Was your visit prior, or have they fixed it since?
Yes it was. Middle of August. returning home to the GR area from a NASCAR race @ MIS
Business are able to charge what they want as long as legal. Most aareas where there aare Flyin Js have municipal sewage hookups.
They pay fees of taxes for it just like all business, in most/many cases. Flying J did it because they appreciated RVer's business. We spent a lot of money on fuel and stuff in in the stores and and it's restaurants. The restaurants were very good at some locations and not so goodas late in some locations at the old Flyin Js. Pilot was interested in and pursued policies to acquire Flyin J a long time ago, now. Flyin J cut it's throat by gambling on price of fuel for future delivery. Pilot kinda frze out in house take overs and other competitors. Denny's; is terrible. No matter what we ordered, at the few stops, out west we got what they wanted us to have instead or whatever was lying around instead of our order. had to send back three times at one in New Mexico and it was terrible when we got it.
Pilot is not interested running restaurants nor particularily RVers. That is evident in the loops and obstacles we jump through to do business with them. In the past at Flyin J we fueled up with no muss no fuss and parked our rigss, if we wanted, went in bough some snacks and drinks for the road and had a sit down dinner, if the buffet looked good. Now, instead we spend that time fussing getting fuel and paying for it and leave no so happy, some times, and looking for an alternative. One instance in Ky involving Love's not Pilot they made it so inconvenient we left and went across the Interstate, fuel was 20 something cents cheaper. We pulled up, she saw us through the window and started the pumps. We were fueld in no time went in payed the same price card or cash and bought some drinks and snacks. We would have eaten if they had a good restaurant. This what we as Customers want. If Pilot, or Mr Haslam was an enthuastic RVer perhaps things would be different. The Germans backing the operation see the European predator model. Nothing is free and Customers can go fly a kite. There is a trucker or someone waiting. If they lose our business it is of no consequence. I understand the Owner of Good Sams has some small relationship with Haslam. Improving Customer relations and prices would greatly help Customer loyalty and long term satisfaction and profits.
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