AllegroD wrote:
I do not understand his reaction. Maybe something is missing. If someone treated us that way, I would be getting in touch with the owner or manager. If the owner/manager could not satisfy us, I would be posting the name of the CG and maybe contacting the state AG. Slighting one person, who has a reservation, in favor of another person, whether in a group or not, is wrong. We all know that. It might even be illegal in some states. Once you make a deal with someone, you keep it. There obligatory laws about this. On top of that, you do not treat people this way.
If you read the comments under the video, he did contact the owner after the fact and was offered a free week's stay. The owner also acknowledged that the fairly new employee had handled the situation incorrectly. I'm not sure what more the park owner could have done at that point.