THEY 'added' these forums to hear the complaints. They have the link back to these CW and GS forums on everything they own. That is why you see a lot of new members posting their problems as their first post.
They bought something Affinity and when they encountered a problem the link to this forum is made available for them to post their problem. Of course they have to join the forum to post. I don't see anything wrong with these people posting their problem here since GS made this link available to them to do just that. It's an invitation from GS.
It shows what most of us have known and encountered for years. If you can't get results by calling the stores at least by posting it here they ARE getting results or at least an email from a GS rep.
Most don't join the forum for the fun of it they joined because that was the instructions given to use the link they were provided to CW and GS to post a concern. So all the reply's of "first post and a rant" are really not applicable.